Warranty

Below are instructions for exchanging Directed Electronics product covered under warranty. We recommend that you first attempt to exchange warranted product at the store or dealer where you purchased it; this is usually the fastest way to get a replacement. For Directed Electronics products that were installed in your vehicle by a Directed Electronics authorized retailer, you MUST contact an authorized dealer for warranty coverage and it must be re-installed by professionals as stated in the warranty terms.

For a list of authorized dealers in your area please use our Store Locator on the top of this page, by entering your zip code.

• Your product warranty starts on the date that you purchased the product. A copy of your store receipt with the purchase date and authorized dealer's information must accompany the return of any warranted product.
  
  
• As stated in the warranty terms that you received with your product, Directed Electronics may repair your defective product, or exchange it with a new or factory refurbished equivalent.
  
  
• Your product warranty is voided if the product is damaged through negligence, misuse, or mishandling, or if any bar-coded labels or serial numbers are removed from the product.
  
  
• Directed Electronics will return the product back to you at your expense if it is not covered by the terms of the warranty.
  
  

Instructions for Returning Warranted Product for Exchange:

1. You must call Customer Service at to request a Return Authorization ("RMA"). All returns and exchanges must be accompanied by an RMA number in order to be processed properly. If your shipment arrives without an RMA number, your warranty claim will be delayed. You must include your RMA number on the outside of the package (written legibly). We must receive your return package within 90 days from the date you submit your RMA request. Please retain the RMA number for your records.
   
   Important – Print and complete the Warranty Return Form in full.
   
   
2. You are responsible for return shipping costs. You may use your preferred carrier. We recommend that you use a traceable method of shipment. If your shipment is lost for any reason and you do not have proof of delivery, you will not receive a replacement. You must include your RMA number on the outside of the package.
   
   
3. Pack your return carefully. The package you return to us must include all items from your original purchase, including the main unit and all accessories. In addition you must also include a copy of your original proof of purchase. Please note you will be responsible for the cost of any missing items.
   
   
4. Non-Warranty Returns – For inquiries regarding out of warranty products please contact customer service.
   
   
5. Please allow 4 to 6 weeks for your exchange to be processed.
   
   
6. Once you have packaged your product and written the RMA number on the outside of your package, please send to:
   

   Residents within the United States Directed Electronics USA Attn: Warranty Department One Viper Way Vista, Ca 92081 Phone: 1-800-876-0800 Email: customerservice@directed.com

   Residents within Canada Directed Electronics Canada, Inc. Attn: Warranty Department 2750, Alphonse Gariépy Lachine, QC H8T 3M2 Phone: 1-800-361-7271 Email: ccs@directed.com

Charges and fees:
You are responsible for return shipping and missing parts charges. Directed Electronics will be responsible for shipping the product back to you.

For any additional questions please contact Customer Service via email or phone as noted above.